Intelligent process automation in healthcare

Accelerate healthcare digital transformation with intelligent automation for efficiency and cost savings.

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33%
of healthcare operations tasks can be automated
McKinsey
$14.18 billion
is the projected market size for RPA by 2032, growing at a compound annual growth rate (CAGR) of 26.1% from 2023 to 2032
Precedence Research
85%
of the 25 largest US healthcare payers identified automation as one of the top tools for reducing administrative costs
McKinsey

Challenges facing modern Healthcare

Administrative overload and manual processes

Healthcare providers spend a significant amount of time on paperwork and administrative tasks. It reduces the time available for patient care. Additionally, manual tasks can easily burden the payer workforce.

Workforce shortages and burnout

Many healthcare organizations face critical staff shortages, leading to increased workloads and burnout among existing staff.

Rising operational
costs

Operational costs continue to rise. Healthcare providers and payers are pressured to deliver cost-effective services while maintaining high-quality standards.

Sluggish, fragmented
tech

Healthcare providers often find themselves relying on unintegrated legacy systems, with data scattered across a myriad of siloed platforms. As a result, navigating the complexities of modern healthcare becomes a daunting challenge.

Introducing intelligent process
automation for healthcare

We believe intelligent automation is the future of healthcare, where organizations operate smarter and more efficiently. RPA enhanced with artificial intelligence creates a powerful combination that takes your workflows to the next level. UAIN partners with you every step of the way on this digital transformation journey.

Improved patient satisfaction

When healthcare professionals deliver high-quality customer service, it significantly enhances the overall patient experience. When RPA bots handle the heavy lifting of managing patient queries, front-office support becomes streamlined and efficient. Every patient loves receiving timely responses and personalized care.

Elimination of human errors

Intelligent automation for healthcare has the power to eradicate human errors in complex, repetitive tasks. RPA bots execute processes with unmatched precision and consistency, guaranteeing that even the most tedious jobs are completed flawlessly. Say goodbye to the chaos of human oversight and hello to smooth, reliable operations—whether it's managing patient data, processing claims, or handling billing.

Faster and safer EHR

Intelligent automation in healthcare boosts your EHR. AI-powered automation improves the quality of patient care and liberates valuable time for your workforce. On top of that, built-in compliance checks, ensure that EHR management adheres to regulatory standards, safeguarding patient privacy.

Significant cost reduction

Intelligent automation in healthcare can slash operational administrative costs by 20-30%. AI and automation are here to reduce reliance on manual labor and minimize errors. Plus, AI automation in the healthcare sector allows organizations to reallocate funds toward patient care and innovative technologies, driving overall cost efficiency.

Why healthcare organizations choose us as a digital transformation partner

At UAIN we are committed to helping you transform your business. As your strategic partner, we are ready to optimize your operations and bring innovation into your organization.

Shift-left data-driven automation

We adopt a shift-left approach, integrating automation and quality assurance early in development. Since we leverage data from the start, we make informed, analytics-driven decisions about healthcare automation solutions that lead to faster deployments and fewer errors. Our data-centric methodology ensures that every automation is built on a foundation of reliable insights.

Deep industry expertise

Our team has extensive experience in implementing intelligent automation across diverse industries, including healthcare. We understand the unique challenges and complexities your organization faces, enabling us to craft tailored solutions that drive efficiency across your operations. With us, you're not just getting automation—you’re getting a partner who knows how to navigate your industry’s intricacies to maximize results.

ROI-driven solutions

At UAIN, we prioritize delivering a high return on investment (ROI)—and fast. Our automation projects are built to generate measurable financial results within weeks, not months or years. This gives you a clear and immediate path to reaping the rewards of intelligent automation, allowing your business to move forward with confidence and agility.

Expertise in UiPath and Microsoft Power Automate

We possess expert-level knowledge of top automation platforms—UiPath and Microsoft Power Automate—to tailor automation that meets your specific needs. Our priority is to make sure your automation projects aren’t just successful, but hit peak performance for maximum impact. 

Flexible and cost-effective pricing

Good news—our pricing model bends to fit your budget and project requirements. Whether you're aiming for a full-scale automation transformation or just a few targeted solutions, we've got your back with competitive pricing. We deliver quick wins that hit the mark while guaranteeing long-term value for your business.

Integration with legacy systems

We specialize in seamlessly integrating automation tools with your existing infrastructure, minimizing disruption. Aware of the challenges you face with legacy systems, we provide customized solutions that connect modern automation technologies with older platforms to ensure a smooth transition.

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Our proven approach to implementing automation

We follow a structured approach to make your journey into intelligent automation seamless and highly effective. Be ready to drive digital transformation across your organization with automated processes that enhance patient treatment, and improve operational efficiency.

1) Evaluate automation opportunities

We begin by identifying the most suitable processes for automation using process mining, task mining, and communications mining. Our team assesses your current business processes, engages stakeholders, and prioritizes high-impact opportunities. We don't just look at the surface but analyze the technical feasibility within your existing IT infrastructure and conduct a thorough cost-benefit evaluation.

2) Build automation solutions

Once we’ve pinpointed those processes and identified the best way to optimize them, our experts define precise requirements and select automation tools. Whether it's automating patient scheduling, validating insurance eligibility, or streamlining claims processing, we conduct pilot testing to make sure we're on the right track. Then we proceed to design the automation architecture and develop scripts or programs.

3) Implement and automate

Now comes the exciting part—putting automation into action. Our team sets up the infrastructure and deploys the automation tools. We run initial automation by implementing workflows and configuring every parameter. This guarantees your healthcare processes run smoother and faster from day one.

4) Automated testing

Before any rollout, we ensure your automations are battle-tested. We develop an airtight test plan that consists of creating test cases and defining testing criteria. Then our experts conduct various tests, such as unit, integration, and acceptance testing. By monitoring their performance in real time we can validate results to ensure the system is ready to deliver optimal results.
5) Deployment and continuous improvement
After your automation solution goes live, our team closely monitors the initial rollout, ensuring everything runs flawlessly. On top of that, we provide additional services such as training for your staff and continuous maintenance. We are ready to keep your automation ahead of the curve in the healthcare industry.

Intelligent automation use cases in
healthcare

Claims management

In claim management, automation takes the wheel, modernizing the entire process. Traditionally, claims handling is manual, time-consuming, and costly. With intelligent automation, healthcare providers can reduce errors, and make the process hands-free. RPA and AI cover the main aspects of claim management, including multi-channel intake, medical necessity validation, claims adjudication, and others.

Revenue cycle management

For revenue cycle management, intelligent automation plays a critical role in accelerating revenue realization. Some of the effective use cases are the automation of prior authorization, patient payment posting, claims denial, coordination of benefits, and insurance enrollment. As a result, healthcare businesses free up financial resources to invest in innovative care programs and retain top medical professionals.

Contact center

The fact is that the contact center is a pivotal player in shaping the reputation of healthcare organizations, with each interaction leaving its mark on their Net Promoter Scores (NPS). That's why automating processes like insurance verification, benefit look-ups, pre-certification status checks, member demographics updates, and care coordination is so important.

Patient access

Patient access is another area where automation benefits healthcare operations. It makes sure that the patient's journey starts well before their first appointment. Automation accelerates the onboarding process and ensures patients are seen faster. Healthcare organizations can streamline tasks like patient onboarding, scheduling, referral management, document intake, appointment reminders, and more.

Ready to transform
your healthcare business?

The future of healthcare is here, and it’s powered by intelligent automation. Contact UAIN today to explore how automation technologies can be your partner on your journey of digital transformation.

Get Free Proof of Concept—experience the value of intelligent automation risk-free!

Contact us

FAQs

Find answers to your most pressing questions about intelligent automation in insurance industry

The timeline for implementing AI and RPA in healthcare depends on several factors, including the complexity of the workflows and the readiness of your existing systems. Simple, repetitive tasks like data entry or medical billing can be automated within a few weeks. However, more comprehensive, end-to-end automation may take longer. We adopt a phased approach to ensure you start seeing tangible results as quickly as possible.

We take a holistic view when evaluating the return on investment (ROI) of intelligent automation in healthcare. Key metrics we track include:

  • Saved money and work hours.
  • Improved accuracy and reduced errors.
  • Enhanced customer satisfaction and retention.
  • Revenue growth from new capabilities.

Here are the additional services we can provide after automation implementation:

  • Maintenance and Optimization: It includes maintaining your automation for as long as you need. We can ensure that your automations continue running smoothly and delivering results as well as optimizing performance to keep everything up-to-date.
  • Training for Your Internal Teams: For healthcare organizations looking to establish their automation center of excellence (COE), UAIN provides cost-effective training. Our skilled professionals ensure that your internal teams gain the necessary knowledge to manage, maintain, and expand automation independently.

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